Returns & Refunds
Return Window
You have 7 days from delivery to start a return. Message us on WhatsApp or email hello@zaroori-kart.pk within that window.
What's Eligible
Eligible for return / replacement:
- Damaged on arrival
- Defective / not working out of the box
- Wrong item shipped
- Significantly different from product page description
Not eligible:
- Items used beyond inspection (broken seals on personal-care or beauty devices for hygiene reasons)
- Items returned after the 7-day window
- Damage caused by misuse after delivery
Return Process
- WhatsApp us within 7 days of delivery.
- Send 1–2 photos or a short video showing the issue.
- We arrange courier pickup, or you drop it at the nearest courier office (your choice).
- Pack the item in original packaging if possible.
Refund Time
Within 3 business days of receiving the returned item.
Refund methods:
- Original COD payment → JazzCash or EasyPaisa transfer to your number.
- Card payment → refund processed back to original card.
- Replacement shipped at no extra cost when applicable.